Recent Posts

Get an Idea of the Areas We Serve

3/19/2019 (Permalink)

Why SERVPRO Get an Idea of the Areas We Serve Our Team at SERVPRO of Aurora

With the name “SERVPRO of Aurora,” you might think we only serve Aurora…BUT that is NOT the case.

Our team is able to go far and wide to help you recover from water, fire, mold and biohazard damage.

Let us paint a picture of our service area:

We cover the area that includes (and is NOT limited to) Montgomery, Sugar Grove, Kaneland, and Big Rock also.

If you’re in a different location and need help, but you’re unsure if we can serve you, give our office a call at (630) 862-3930 to find out. If we can’t help you, we will gladly refer you to a different, local SERVPRO franchise that can!

SERVPRO franchises are all locally owned and staffed, but have the backing of that strong, national, corporate brand. When disaster strikes, SERVPRO is ready to make it “Like it never even happened.”

IICRC Certification: What It Is and Why It Matters for Your Restoration

3/7/2019 (Permalink)

IICRC Certification

The Institute of Inspection Cleaning and Restoration Certification is a nonprofit organization that has been setting the bar for restoration industry standards for years. The IICRC is a globally recognized certification and one that proves that your restoration contractor is capable of doing the job. 1. Proven Knowledge In order to obtain a restoration and mitigation certificate, technicians must prove knowledge of standard practices and procedures. They cannot receive certification without first attending and completing approved coursework through an approved school and instructor. 2. Required Training The IICRC also requires training in the latest restoration technologies and techniques through a certified firm. The field of mitigation and restoration is a highly specialized field, and you should make sure that everyone involved in your project is a trained and specialized technician working under a certified firm. Ensuring that everyone is qualified means that you can rest assured that your residence is in good hands under the supervision of a team that has met some of the highest standards in the industry. 3. Continuous Renewals Becoming a certified disaster restoration specialist in Aurora, IL, area is not a one and done kind of process. Both firms and agents must maintain their certifications through continuing education and practice. Every certificate has an expiration, and just because someone was once certified and capable does not mean that they still are. Standards of care change frequently as advances in technology and techniques evolve, and it is essential that you hire a firm that is capable of performing at the standards of today, not yesterday. The IICRC takes great pride in their certified technicians and firms, and you should too. These individuals and companies have proven their knowledge and ability, and because of that, they have earned the respect of an industry standard setter. Therefore, the next time you are faced with a disaster and the impending work of a restoration, seek out only those professionals and companies that proudly proclaim their certification.

Water Detection Equipment

3/1/2019 (Permalink)

SERVPRO of Aurora knows the right tools for the job are important and understanding how to use them to dry a structure and property effectively is even more crucial.  The right tool is vital for timely mitigation and to help get the business up and running again.  

Water can damage in two ways - absorption through direct contact and absorption of moisture from the air.  SERVPRO of Aurora must understand how to alter humidity and temperature levels to produce an environment favorable for drying.

Our technicians have to locate the areas affected by water and to what extent moisture has been absorbed.  To do this they can use:

Moisture Sensors - detect moisture in carpets, baseboards and walls
Moisture Meters - determines actual moisture content of materials
Thermohygrometers - measure temperature and relative humidity which helps calculate specific humidity, dew point and vapor pressure.

All these tools help us start the process of making it "Like it never even happened."

(630) 862-3930

Professional Water Damage Restoration Services

2/26/2019 (Permalink)

Call SERVPRO of Aurora @ (630) 862-3930

The Necessity of Professional Water Damage Services

Dealing with water in home or water in business can be disconcerting and understandably so. The thought of luxury furnishings soaking water in a flooded home or destruction of costly office machines is more than any property owner can bear. Couple that with the stress of claiming damages from an insurance company and the need for professional restoration services is apparent. Recovering from water damage is tedious, expensive, and dangerous if the right procedures are not followed. water cleanup  exercises demand a particular dedication and specialty, which a regular property owner may not possess. Investing in a restoration company offers distinct benefits.

Skilled Flood Damage Restoration

Mitigation of water damage has its share of complexities which increase with the severity of the situation. If a pipe break or a supply line break led to the flooding, the water cleanup crew has to factor in the malfunctioning plumbing system during the repairs. In the case of rain or storm damage  a building may have to contend with clogged gutters and overflowing downspouts. These aspects determine the necessary mitigation efforts. Flood damage cleanup companies train their workers on how to deal with such problems. Their experience and expertise allow them to apply the correct measures for drying a flooded home as efficiently as possible without posing any more inconveniences than necessary.

Fast Restoration Exercise

Every water cleanup company understands the need for urgency when dealing with a flooded home. It is why these teams work at a speedy pace to ensure that the destruction doesn’t result in any more losses. Restoration services conduct mitigation using established techniques and advanced equipment when clearing water in home and water in business. Flood damage can derail operations in an enterprise and make a home inhabitable. However, timely drying and clean up can reduce the waiting period considerably.

Expert Advice

Helpful tips from a qualified water cleanup professional go a long way in instances of water in home or water in business. Some cases of flood damage spin out of control because people don’t know how to detect when something is wrong. If there is a pipe break, for example, how should one respond? After the mitigation, a property owner should know how to transition safely to recovery. Professionals will also offer their take on how far the damage has spread. After a supply line break, a homeowner can learn if there is a need for repair or complete replacement of certain components.

Prevent Mildew and Mold Growth

Besides extracting water and drying surfaces, a restoration company will check every inch of a residential or commercial building for mold and mildew growth. When water damage is left unattended, it creates the perfect environment for microorganism like fungi to breed. Restoration professionals use machines to remove moisture completely, which eliminates the threat of mold and mildew. If the mold has already set in, the water cleanup team will conduct professional mold remediation to remove and treat the affected regions.

Decrease Losses

The longer a home or place of work goes without clean up after a pipe break or supply line break, the higher the losses get. A wall that may have required a few repairs if the restoration was immediate may have to be brought down due to extensive water damage. Loss of valuables especially sentimental items like photo albums and family heirlooms is another concern for a household dealing with a flooded home. When the cleanup crew responds right away after a reported flooding, it is possible to salvage some items and restore them. The damage caused to hardwood floors and carpets can also be contained through fast water extraction and drying. Decreasing the water exposure to a building preserves its structural integrity.

A reputable restoration company offers a range of services for customers suffering from water in home and water in business. Whether the flooding was due to a supply line break, leaking roof, or pipe break, a professional clean up team will fix the source and restore the property. A restoration company can also do remodeling if necessary.

Tips After a Fire

2/23/2019 (Permalink)

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO of Aurora (630) 862-3930.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Wireless Emergency Alerts

2/23/2019 (Permalink)

Wireless Emergency Alerts

Wireless Emergency Alerts (WEA) are emergency messages sent by authorized government-alerting authorities through your mobile carrier. Government partners include local and state public agencies, FEMA, the FCC, the Department of Homeland Security, and the National Weather Service.

Alerts received at the right time can help keep you safe during an emergency. With WEA, alerts can be sent to your mobile device when you may be in harm's way, without need to download an app or subscribe to a service. WEA may be used to share;

  • Extreme weather warnings
  • Local emergencies requiring evacuation or immediate action
  • AMBER alerts
  • Presidential Alerts during a national emergency

A WEA will look like a text message, and typically show the type and time of the alert, any action you should take, and the agency issuing the alert. The message will be no more than 90 characters.

Visit www.ctia.org/weato learn more about Wireless Emergency Alerts, including how to determine if your mobile device is WEA-capable.

Common Water Issues Business Run Into

2/23/2019 (Permalink)

Commercial Common Water Issues Business Run Into Commercial Water Loss

Common Water Issues for Businesses

For a commercial property owner in Aurora, IL, unexpected water problems can be a big issue. Fortunately, a water damage professional can help you assess, clean, and repair damages from any flooding or leaks you may have. Here are a few of the most common water problems a business may face from leaking pipes to foundation cracks.

1. Pipe Breaks

A pipe break can occur in a number of ways. Over time, the pipe can age and loosen in its fittings, or extensive use can lead to pinhole leaks. Extreme heat or cold can also affect a pipe’s integrity. A blocked pipe can lead to pressure buildup and eventually burst.

2. Plumbing Backup

Blocked plumbing can even lead to a toilet backup or sink overflow. When a pipe is blocked, water can take the shortest path out regardless of its intended flow path. Blockages can occur from a number of things, including the buildup of water minerals over time inside a pipe or someone pouring a solidifying material, such as plaster or grease, down a drain.

3. Weather

Extreme weather conditions can also lead to leaking pipes. Cold temperatures can cause the water in pipes to freeze and expand. The expansion puts pressure on the pipe and can create a crack or even cause it to burst altogether. If you know cold weather is coming, you can check with a local professional about what preventive measures to take.

4. Foundation Cracks

Foundation cracks can also become a problem leading to water damage. Water can seep through any cracks and pool, leading to further issues such as mold. Any cracks should be investigated and assessed as soon as possible to determine the best course of action. Water damage can happen to a commercial property. Fortunately, a professional can fix the damage caused by leaking pipes, foundation cracks, backed up toilet, or weather, and help you repair your property.

5 Tips to Handle Broken Pipes

2/23/2019 (Permalink)

Bursting pipes can cause extensive damage in a commercial property. There are several steps you can take to limit the extent of the damage. 1. Call a Plumber Contact a plumber with an emergency work order to fix a broken pipe. If more than one person is on site, one person should make the call while the other shuts off or collects water. 2. Shut Off the Water Shutting off the flow of water to your building can limit the amount of water that can cause damage. Notify all occupants that the water is turned off. 2. Collect Water in Containers Collect as much water from bursting pipes as possible in any containers you have on hand. Once again, if more than one person is present, you should cycle out containers as each becomes full. These containers will be heavy, and a sturdy cart may help prevent strain or injury. 3. Fix Broken Pipes A plumber should resolve the source of the leak before you can start removing water and restoring the area. Continue to try to mitigate the damage until help arrives. 4. Eliminate All Standing Water Use any method available such as buckets, mops, towels, or a wet vacuum to start getting rid of standing water. You may want to call commercial damage restoration professionals with specialized equipment to pump out water. Water from a burst pipe is clean Category One water. If water leaks through building materials to another floor, it becomes contaminated Category Two water. 5. Dry the Affected Area Prevent mold or other secondary damage by completely drying the area affected by the leak. Use a dehumidifier to draw moisture out of porous or semi-porous building materials and contents. Follow these steps to deal with bursting pipes and water damage. A plumber can help stop the leak, and restoration experts can help prevent further damage. 

Broken Pipes, Happy Customers!

2/21/2019 (Permalink)

From 50 degrees to -50 degrees, from snow, to ice, to rain, this winter has been a roller coaster of weather for the Joliet area. SERVPRO of Aurora, Illinois did their very best in helping as many people as possible with their broken pipes due to the frigid temperatures we were experiencing. Below are actual quotes from customers that we helped put their lives back to normal.

"Very polite and professional." - Jorge C.

"Excellent service, professional." - Anne C.

"Keep on with the professionalism. Thanks for making this easy for us. Good job!" - Agata R.

"The process went much smoother than we anticipated. SERVPRO was very understanding and considerate of our situation. My husband uses a walker and they always made sure the fans were placed so that they were not in my husband's way." - Kathleen U.

"They worked hard and did a great job!" - Marian S.

Comments like these are what keep us committed to do the best job possible for all of our customers. We will be there for you. SERVPRO of Aurora, Illinois 630-862-3930.

SERVPRO of Aurora is an Esporta Certified Operator

2/8/2019 (Permalink)

SERVPRO of Aurora is an Esporta certified operator.  

We are capable of restoring over 90% of the soft contents in a house, and over 85% of the soft contents what were previously considered non-restorable when using the traditional cleaning methods.  

Types of damage and contamination we can restore:

  • Category 1,2,and 3 water damage
  • Heavy smoke and soot
  • Mold
  • Bio waste contaminated goods.

Third party independent laboratory testing has verified that the Esporta Wash System restores contaminated items to food grade clean by removing 99% of both organic and inorganic contaminants.

By utilizing the Esporta Wash System we provide you with a simpler and faster claim settlement process, as well as restoring your soft goods with sentimental value.

SERVPRO of Aurora prides itself on having advanced technology to ease the claims process for both the insured and the insurance company.