Recent Posts

Happy Customers!!

1/24/2022 (Permalink)

From 50 degrees to -50 degrees, from snow, to ice, to rain, this winter has been a roller coaster of weather for the Joliet area. SERVPRO of Aurora, Illinois did their very best in helping as many people as possible with their broken pipes due to the frigid temperatures we were experiencing. Below are actual quotes from customers that we helped put their lives back to normal.

"Very polite and professional." - Jorge C.

"Excellent service, professional." - Anne C.

"Keep on with the professionalism. Thanks for making this easy for us. Good job!" - Agata R.

"The process went much smoother than we anticipated. SERVPRO was very understanding and considerate of our situation. My husband uses a walker and they always made sure the fans were placed so that they were not in my husband's way." - Kathleen U.

"They worked hard and did a great job!" - Marian S.

Comments like these are what keep us committed to do the best job possible for all of our customers. We will be there for you. SERVPRO of Aurora, Illinois 630-862-3930.

Finding Your Bathroom Leak

1/18/2022 (Permalink)

Water is sort of funny. When it stays where it is supposed to stay, you probably don’t think much about water. When it leaks into other areas, though, water can be impossible to ignore. If you want to preserve the condition of your home, you must take your shower or bathtub leak seriously. Here are three ways to locate a bathroom leak.

1. Test the Shower Pan

One of the most common bathroom leaks is a shower pan leak. To see whether your shower pan has a leak, plug the drain completely. Then, fill the shower pan with water and note whether it drains. If it does, there is a good chance you have a leaky shower pan.

2. Check the Drain

Bathtub and shower drain cause problems for homeowners all the time. While you may know how to deal with a clogged drain, you may not realize drains can leak. If you can see your plumbing system, you can likely look for signs of water spillage. If you can’t, you may need a plumber to tell you whether your shower or bathtub leak is due to a drain problem.

3. Look for Signs of Water

When water leaks, it generally leaves minerals, discoloration and other signs behind. If you haven’t noticed that your bathtub is incapable of holding water, these indicators may tell you that there is a problem. After you fix the leak, you must think about restoring your home to its pre-leak condition. Because mold grows quickly in wet areas, you may want to ask a professional mold remediation specialist to inspect your home for signs of mold growth.

While you probably don’t want to think about a shower or bathtub leak, you may not be able to avoid one forever. By understanding how to find bathroom leaks, you increase your odds of catching and stopping the leak before it does significant damage.

Make Sure Your Business Is Prepared

1/18/2022 (Permalink)

You hope to never have a fire in your Aurora, IL, business, but if one were to occur, you don’t want to be without a contingency plan. The best way to prepare for an emergency is to create an action plan before the actual emergency. Here are four steps to take before a fire strikes.

1. Create a Thorough Plan

Discuss with your employees or managers how to make the most effective emergency strategies possible. In the written plan, include methods for reporting safety concerns, emergency contact information, the evacuation plan, emergency shut-down procedures, and individual safety policies.

2. Distribute the Contingency Plan

Your employees should be able to respond quickly to emergencies if they already know what to do. Include emergency plans in all your new employee training and hold regular meetings to make sure everyone is up-to-date on current procedures. Make it clear who is responsible for reporting emergencies and whose responsibility it is to make use of fire extinguishers or other emergency equipment.

3. Maintain Clear Evacuation Routes

Keep emergency exits clearly labeled and clear of obstacles. Keep pathways clear of loose cords or spare objects, such as garbage cans or unused furniture that sometimes gets set in back hallways and might become hazards when people try to evacuate.

4. Monitor Emergency Equipment

You have smoke alarms and fire extinguishers in your building, but are they in good working order? Take time to check smoke alarms at least once a month to make sure the batteries are still good and there are enough alarms for the whole building. Check the expiration date on all fire extinguishers. If you have other emergency equipment such as sprinklers or defibrillators, you can include these in your regular emergency equipment checkups.

While no one ever expects a fire, taking the time to create and maintain a contingency plan can keep your employees safe and save time and money when it is time to restore your business after a fire.

Steps Before SERVPRO Gets There

1/18/2022 (Permalink)

If your home has sustained water damage due to flooding, there are many critical items to consider. Flood safety is your number one priority. If the flooding is extensive, your family and pets should leave the house immediately and call a storm damage restoration service. If the water is contained in a small area, you may be able to stay in your home until the restoration service arrives. In that case, there are several safety tips you should begin implementing right away.

How To Safely Remove Water From Your Home
Follow flood safety recommendations by turning off the electricity in the area that is affected. Put on rubber gloves to protect your hands as well.

Remove the water - If the flooring is a hard surface, such as linoleum, tile or cement, mop up the water and then wipe the entire surface with a dry towel. If you have carpeting, blot the wet area with clean rags or towels. Continue blotting until you have removed as much water as possible.

Move the furniture - Any moveable furniture and belongings that are located in the water-damaged area should be moved to a safe location and blotted or wiped dry. If the items are destroyed, throw them out right away. Call your local trash pickup service to make sure they will take the items. Otherwise, the restoration service will dispose of them when they arrive. Large items, such as sofas or beds, that can't be moved easily can be propped up on wood blocks. If you don't have any wood available, put sheets of aluminum foil under the legs.

Turn on the air conditioning - To help speed up the drying process, turn on your air conditioning unit. In very humid areas, such as basements, a dehumidifier is a great idea as well.

Here in your community, here to help

12/29/2021 (Permalink)

During uncertain times,SERVPRO of Aurora is prepared to help you when it matters the most.

Responding during difficult times is what we do, it’s who we are and what we know. Right now, during the most unprecedented moment we share with you, we continue to answer the calls of our neighbors who need us most.  

SERVPRO of Aurora remains open to you as our employees and services are here 24 hours a day, 7 days a week. If your home or business is in need of cleaning and sanitizing, or any of our core water and fire services, call SERVPRO of Aurora, We are here and ready to serve our community 24 hours a day, 7 days a week.

Ask The Experts: Things you might not know, but should!

12/23/2021 (Permalink)

Many workplaces always call on the boss or the maintenance man when something goes wrong. What if they were home sick, or in a meeting and you need to locate the water shutoff, where do you start?

SERVPRO can help commercial property managers in planning for a water, fire, storm damage. How? With a free Emergency Response Profile created by the SERVPRO Marketing Department.

By having a plan of action, and including it in your regular training at your office, you can minimize the cost of an unplanned event happens like a busted pipe, fire or any other type of disaster.

Some property managers use this as a tool to keep everything organized in one central location.

Is your business ready for a disaster? Even a simple pipe burst can cause a lot of damage and headaches. With a SERVPRO Emergency READY Profile it can have the critical information to minimize damages, provide the resources for the employees of the company, and provide property details and information. This is a FREE service that we provide to commercial properties.

Make an appointment today to get started!

If the unthinkable happens, call your local SERVPRO seven days a week 24/7 to help you avoid the cost and hassle of secondary damages. We are faster to any disaster and will help make it "Like it never even happened." 

When Floods Happen - You Have To Deal With It As Soon As Possible!

12/21/2021 (Permalink)

When flooding occurs in buildings it needs to be dealt with as soon as possible in order to combat and prevent the litany of issues that come with a water damage. Flooding brings with it structural degradation, outside contaminants and bacteria, odor, warping, and possibly mold growth.  All of which threaten both your home or business and the health of the people who reside within. 

In order to take care of your flood damage in your home make sure you hire professionals who know how to prevent mold and deal with water, toxins and odor. Our technicians here at SERVPRO are specialized in handling the challenges posed by flood damage and know what needs to be done to ensure the highest standards in restoration service. 

Going through any kind of damage to your home is a stressful experience that can put any homeowner on the edge. This is why we train our technicians to treat every job they go on whether it is a big or small damage with compassion and respect. We find that walking our customers through our process puts them at ease and lets them know they are in competent and responsible hands who will take care of their issue. 

When flooding strikes your home, our technicians have the expertise to make it “Like it never even happened.” We are faster to any disaster and are here to help get you back to preloss condition. 

Mold in Insulation

12/18/2021 (Permalink)

When a terrible disaster hits your home, our SERVPRO team responded and headed down south. After our team responded to calls of storm and water damage, they addressed evidence of mold in multiple locations. Initially, one thinks that a hurricane is going to cause destruction due to heavy winds, rains and flooding. However, the average customer doesn't even think about the mold until the rain water and flooding has done it's damage. Our SERVPRO team responded to several jobs with mold issues after the long hours they put into storm repair. 

By this time, our team had been out of state for almost three weeks helping with the aftermath of Harvey. They were going to stay longer if it meant addressing more issues such as mold.

This picture shows water damage in a customer's ceiling, which has insulation. Since insulation has to be removed for the drying process, the SERVPRO team could take the steps needed to address the mold issue. No job is too big or too small for SERVPRO.

Commercial Fire Cleanup

12/16/2021 (Permalink)

A fire takes over your business at 3 in the morning, what do you do? When the stress is the highest, you can call on SERVPRO to take care of the cleanup and restoration. Our team works in a timely manner to get business back to normal. We take care of everything from the first alarm call to the final inspection, and we are a company you can trust to get the job done right. We do not run from a job, SERVPRO is ready for any commercial fire that arises. We do smoke, soot, and fire cleanup no matter how big the fire is. We take care of the fire damage restoration, and we make sure that your buildings are commercial fire cleanup ready. We offer 24-hour service for any size job.
When a business is involved in a fire, we know how costly the damage can be. SERVPRO is always on hand to help you when you need us most. Our professional approach and our expertise take worry out of the equation so that you can focus on the important things like keeping your customers safe, employees present, and business running smoothly.

Floating (Magic?) Carpet

12/7/2021 (Permalink)

When water damage takes over, our team is ready to take your home back. If you have carpeting in your home, then it would be safe to say that one of your worst nightmares would be flooding or a leak that would soak and stain all your carpet. In this case, after water is properly extracted, the rest of the drying process can be continued. Whether we are placing air movers or you are renting your own, carpet can be “floated” where air movers are placed to blow air under the carpet. The air mover can be clipped to a section of the lifted carpet and the air creates this effect that is similar to the magic carpet in “Aladdin,” creating this flowing movement. If you are doing this on your own, make sure that you don’t have too many air movers putting air under the carpet at the same time. If there are too many air movers, the “floating” movement can become too aggressive and the carpet hitting the ground repeatedly can result in the tac strip separating from the backing. To ensure that your carpeting is maintained, please call on professionals to help. We have the equipment to make sure the job is done right and that we can get your home back to preloss conditions.