Recent Posts

Why SERVPRO? The Difference is in Our People.

11/25/2020 (Permalink)

When it comes to disaster recovery, we may not be the only game in town, but there’s a reason why so many homeowners and businesses choose SERVPRO to recover from water, fire, mold, or flood damage. The difference is our people!

We invest in our employees

SERVPRO invests in having the best employees in the business. We have always put a high priority on educating our team. That need is more important than ever today. SERVPRO is an IICRC certified firm with certified technicians, which means customers can expect the very highest in standards and protocol to be used in their home or business when disaster strikes.

IICRC training and certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries and those standards are high. Our SERVPRO professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses so they are well-prepared to handle any disaster in any situation and know how to approach the restoration process quickly and effectively.

Employee certification training

The Employee Certification Training by SERVPRO is a voluntary, self-paced program designed for SERVPRO franchise employees to further their knowledge and training. Certification is awarded after successful completion of course materials and an examination. Modules for training include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Advanced Structural Drying

Ongoing, comprehensive training for our crew

Our training program doesn’t stop at just IICRC and Employee Certification Training. We also offer:

  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. If your property suffers water, flood, storm, fire, or mold damage, know that you’re in great hands with the professional SERVPRO team. Our employees make the difference! Contact us 24/7 at SERVPRO of Aurora, IL for restoration assistance at 4630-862-3930.

How to Find and Address Mold in Your Home

11/24/2020 (Permalink)

A mold infestation can grow in any room of a house, including bathrooms, kitchens, and living rooms. It usually appears as a series of splotches or streaks across walls and ceilings but can sometimes be hidden behind walls or underneath cabinets. In many cases, there will also be a musty odor that is the first telltale sign to a homeowner there may be a problem. Once you realize you have mold, it’s important to find the cause of mold in your home and address it.

How mold can damage your home

Mold damage is not just a visual or cosmetic problem. It also causes permanent damage to materials such as drywall, furniture, and whatever else it comes in contact with. It can lead to permanent staining or even deterioration of materials. Knowing how to combat the damage and prevent further problems requires a company trained in remediation and restoration of mold in the structure and personal property. SERVPRO mold remediation technicians have extensive experience and training to help homeowners suffering from mold damage.

How SERVPRO finds and addresses mold

When addressing mold damage, the first task is to control the mold at its source. We set up containment around the affected area using heavy plastic sheeting to cover entrances and exit, sealing the vents to prevent mold from spreading through the ductwork. Technicians may also set up special machines to reduce the number of airborne spores while they remove mold from the affected area.

Next, we remove the contamination in the home. Any structural or personal property item that cannot be cleaned is disposed of. Homeowners are alerted when this is necessary. Before moving any compromised item out of the contained area, our technicians clean it using vacuums with HEPA filters, dry wiping with sponges or cloths, and using anti-fungal and anti-microbial cleaning agents, all to prevent further spread

A quick response saves you money!

11/17/2020 (Permalink)

A pipe break in your Aurora, IL home can cause major damages if not taken care of in a timely manner.  SERVPRO of Aurora, IL is the company to call in any emergency water clean up situation in Mentor. 

We are locally owned and operated. Our crews are certified and trained to handle disasters of any size. Water damage can come in many different forms, and it's important to call in professionals when you are in need of water damage repair because our crews are trained to look for the details and any underlying issues. Your safety is our top priority. We make disasters "Like it never even happened." 

SERVPRO of Aurora can be called 24/7 for help and questions anytime. We are available 365 days a year. Call us at any time 630-862-3930.

4 Common Types of Water Damage That Could Hit Your Business or Commercial Building

11/12/2020 (Permalink)

Sooner or later most businesses face a water loss of some sort. It can be hard to predict exactly what your company in Aurora, IL , will encounter, but a few problems do show up with regularity. For example, damaged pipes often result in water leaking into walls and onto floors. A leak could be slow and steady or it could be bigger and release a large volume of water in a short time. With many leaks, the solution is simple: Call in a respected water remediation franchise to restore your building and its contents.  

1. Leaking Pipes. The connections between pipes often spring a leak, resulting in water spreading into the office or the plant. This could cause damage to equipment and electrical systems.

2. Damaged Pipes. Your plumbing conduits can fail for a number of reasons. For many types of pipes, age will eventually cause them to break down enough for a hole to form. When this occurs, it is crucial to stop the flow quickly and then to remove any standing water. A professional team of technicians has the equipment and experience to clean up the mess.

3. Flooding. A flood in your facility could be the result of heavy rains or overflowing streams or be from a major plumbing malfunction. Either way, a flood could bring in contaminated water that requires advanced techniques to remove it and to disinfect all surfaces.

4. Toilet Overflow. This common problem should be addressed as soon as possible as it presents a slip and fall danger for employees and could also create unsanitary conditions. Once the toilet is fixed, the area should be cleaned and disinfected.
Damaged pipes and other water problems result in disruptions and extra expenses for a company. A fast cleanup minimizes damages and enables your company to resume normal operations.

Is Your Business Prepared To Evacuate in the Event of an Emergency?

10/6/2020 (Permalink)

While an emergency in the workplace is never expected, disasters happen every day in businesses all around the country. That’s why it’s so important to implement a fire drill plan for your employees and customers. By keeping a few simple guidelines in mind when designing your evacuation procedure, you can make sure your business in Auburn, WA, is prepared for a worst-case scenario.

1. Pay attention to details.
Where is a fire most likely to break out in your building? How is the customer traffic flow designed? What are the locations of sprinklers and fire extinguishers? These are factors that will need to be considered when planning for an emergency. Map your evacuation route to bypass dangerous areas and allow for the fastest possible exit from the building.

2. Communication is key.
Even the most well designed fire drill plan is useless if you don’t ensure that every employee knows how to implement it. Keep in mind that your employees will need to guide customers to safety in the event of an emergency, so it’s imperative that they have access to a printed evacuation route and are aware of where all the building exits are located.

3. Repeat, repeat, repeat.
Even the most level headed employee can panic if a fire breaks out at work. That’s why evacuation drills should be rehearsed on a regular basis to make sure that everyone knows their role in an emergency. Address any issues or confusion after each drill to develop a reliable exit strategy. Shift leaders and managers should have the contact information for a reliable fire damage restoration company to call after ensuring that all customers and employees are out of the building and first responders are on the way.

While no business owner wants to think about a life threatening emergency in their building, it’s crucial to have a fire drill plan in place to ensure the safety of your employees and customers. By remembering to prepare for the worst-case scenario, you can prevent a tragedy from occurring.

How To Select a Fire Extinguisher

10/6/2020 (Permalink)

How To Select a Fire Extinguisher

One of the surest safeguards against a residential fire is a well-placed fire extinguisher. However, different methods are required to put out different kinds of fire. Keep in mind the following facts when purchasing a unit in Illinois.

1. A-Type

The first type of extinguisher rating is the “A” classification, which means that it is an effective fire suppressant against ordinary combustibles. A typical home fire in a garbage can or wood pile is of this type. A water-based extinguisher will usually only be rated for this type of fire but can still be important to have around in certain limited scenarios.

2. B- and C-Type

Oil-based fires comprise the “B” classification. It is important not to use a water-filled fire extinguisher on an oil fire, as this can cause it to spread laterally while the flaming oil floats on top of the water. The “C” classification involves combustible fumes, such as those from gasoline or aerosols. Carbon dioxide, foam and power-based extinguishers are the most common types rated to deal with these fires.

3. Electrical

An extinguisher rated to put out an electrical fire is essential for fire preparedness. Most of the above powder and foam types of extinguisher can put out an electrical fire, since these materials coat the surface of the appliance and prevent oxygen from reaching the burning components. Any electrical fire that gets out of hand should be abandoned. It may require a fire restoration service to bring the affected area back to its original condition.

Remember that many smaller and more affordable fire extinguisher models are only designed for a single use. Larger ones with a capacity indicator on the handle can be used multiple times, but they must be refilled. Many extinguishers are rated to handle multiple fire types, so choose one with the versatility necessary for your home.

What Not To Do When Making a Water Damage Claim

10/6/2020 (Permalink)

Actions to Avoid When Filing Your Insurance Claim

If your home in Aurora, IL, has been damaged by bursting pipes, a broken appliance or some other source of water, then you will likely need to make a claim. This can be time-consuming, so it is important to follow the proper procedures when going through this process. The following are some actions that you should avoid when filing your insurance claim.

1. Waiting to Contact Your Insurance Company

If there is water damage in your home, you should call to let your insurance agent know right away. This will allow them to begin filing your claim so the process can be completed sooner. It is also possible for your claim to be denied if you do not file within the required period.

2. Sitting Around Waiting for an Adjuster

An adjuster will need to inspect your home, but you don't need to sit around and wait. You can begin documenting the damage by taking pictures and making a list that your adjuster can use. You can also work on preventing further damage from the bursting pipes, moving items to a dry area and reviewing your policy.

3. Throwing Away Damaged Items

In many cases, damaged items can be salvaged, so you shouldn’t get rid of them until they are inspected. Even if you think that something is ruined beyond repair, it is a good idea to hang on to it. It will serve as proof of your loss when filing your insurance claim.

4. Waiting to Call a Restoration Service

You might think it is better to wait to call a cleanup and restoration service until after your claim is approved, but this is not the case. Waiting too long to fix broken pipes, remove water from the building and start on repairs can make it more difficult and costly to return your home to its previous condition.
Bursting pipes can cause a lot of damage to your home, so you will need to have them taken care of right away. In many cases, your insurance can cover most or all of the cost, if you take the steps necessary to complete the process correctly.

Certified: SERVPRO Cleaned

9/8/2020 (Permalink)

Certified: SERVPRO Cleaned Place Cards Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard—you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills— always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s: Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult—Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean—Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify—Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.
  • Call SERVPRO of Aurora (630)862-3930 today for a Certified: SERVPRO Cleaned consultation 

Let us help you minimize and prevent further water damage.

9/8/2020 (Permalink)

Water Damaged Living Room Water damage can be an uphill battle.

There’s no such thing as a small disaster, especially when you have water damage in your home. Water damage can affect the value of your property and if not cleaned properly, may cause major problems over time. Don’t leave your property to chance, call SERVPRO of Aurora. Consider the following steps to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Remove as much excess water possible by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe place.
  • Do not enter rooms with standing water; electrical shock hazards may exist.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets as they may cause staining.
  • Do not use your household vacuum cleaner to remove water, as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air. Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to contaminated areas.

SAFE OUTDOOR COOKING

9/8/2020 (Permalink)

Summer is a great time to enjoy cooking outdoors with your family and friends, but that means it’s also time to remind ourselves of fire safety. According to the National Fire Protection Association (NFPA), non-gas grills were involved in 1,300 home fires per year. That’s why they’ve offered the following tips for using outdoor grills or fire pits.

Starting Fires

  • Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. 
  • Place an outdoor grill six feet from your home on level ground.
  • When using a charcoal grill, only use starter fluids designed for barbecue grills, never gasoline or other accelerants
  • Store liquid fire starter  away from your tent and campfire, and only use dry kindling to freshen a campfire.
  • Never add starter fluid to charcoal or kindling that is already on fire

Extinguishing Fires

  • Fully extinguish fires before leaving a campsite or going to bed. Start by dousing the fire with water, then gently spread the ashes out to cool. Only leave a fire site once the ashes are cool to the touch
  • Keep something on hand in case the fire spreads. A fire extinguisher is obviously the most effective tool, but a spray bottle of water or garden hose can work if you’re grilling in your yard. If you’re camping, a bucket of sand is a helpful tool to keep near a camp fire.
  • Never empty used coals directly into a trash can. Designate a metal container (with a lid) just for the purpose of disposing of coal.

For more information on fire safety, follow the NFPA on Facebook and Twitter.