Recent Water Damage Posts

When You Should Call Restoration Experts After a Water Disaster

5/13/2021 (Permalink)

After a water disaster in your commercial building, you may be tempted to perform the restoration on your own. After all, pipe burst cleanup services can be expensive. However, improper drying of your premises can be even more costly. If you do not completely remove all of the water, mold could grow and destroy your entire Lockport, Lemont, Homer Glen property.
That is why you need to hire commercial restoration professionals following a water disaster in your building. These experts will use their equipment and training to eliminate the mess and salvage your company's assets.

Knowing When To Call the Pros

Some emergency situations are obvious. It is easy to see if your property has a broken pipe, for instance.
However, some water leaks are hidden from plain sight. Keep an eye out for any of the following, as they could be signs of water damage that require professional restoration services.

  • Musty odors
  • Cracking, bubbling, or peeling walls
  • Buckling floors
  • Signs of mold growth

Finding the Right Pros
Not every pipe burst cleanup business is the same. You need to find experts who will do the job properly the first time. You also should look for professionals who can respond to your property right away. Any delay in the restoration process could cause further damage.

Preventing Future Disasters

You don't have to wait until your next disaster to contact a sewer cleanup company. Professionals can also help reduce the chances of a severe water emergency. If you notice corrosion or condensation on your pipes, have experts address the damage immediately before it causes a major flood. You can also ask restoration pros to inspect your property annually and address any red flags they discover.
Pipe burst cleanup should only be performed by professionals. Restoration experts can both dry your property following a disaster and help you prevent additional water losses going forward.

How To Handle Water Damage To Your Hardwood Floors

4/29/2021 (Permalink)

Hardwood floors are stylish, durable, and timeless. A popular choice for kitchens, living rooms, and bedrooms alike, hardwood floors enhance many homes and are excellent to clean, treat, and enjoy year-round. However, one danger to your hardwood floors is water damage. Although a quick water spill on your hardwood floor that is attended to and cleaned up after a moment shouldn’t cause any harm, water damage may occur if water gets spilled and unnoticed on your hardwood floors, soaking into the boards and absorbing into the wood.

When your hardwood floors experience water damage, these are the next steps you should take.

  1. Clean up the water if you can.

If the water damage seems minimal or you catch it before it’s been sitting for a while, grab some excess towels to soak up the water sitting on top of your hardwood. However, this is not always possible if, for example, a pipe bursts and you have gallons of water that have flooded your entire floor. 

  1. Assess the visible physical damage.

Are you dealing with a white water stain or a black water stain? A white water stain indicates that the damage to your floor is only mild, and it may come out with proper treatment. White stains typically indicate a build-up of moisture in your hardwood floor. On the other hand, black water stains mean your hardwood has absorbed the water, which makes it significantly more difficult to repair. Other signs of water damage include cupping, when the edges of your hardwood flooring expand and become uneven with the sides sticking up; crowning, which consists of your wood permanently shrinking or wood planks sticking out; and buckling, which is when pieces of hardwood detach from your subfloor and stick out, indicating severe water damage. 

  1. Call the experts.

Especially if the water damage appears severe, which is pretty much anything outside of white water stains, it’s probably wise to call the professionals like the water damage restoration technicians at SERVPRO of Aurora. Depending on the extent of your hardwood floor’s damage, it may not even be worth trying to repair your hardwood floor, and replacing it may be a more smart use of your time and money.

Immediate First Steps if an Appliance is Leaking

4/26/2021 (Permalink)

Have you ever come home to water pooling on your floor under your sink or by your refrigerator? You may have panicked. Immediate steps to take after a water leak aren’t really common knowledge, so it’s important to educate yourself beforehand so you know what to do if an appliance leaks on you! 

1. After you’ve discovered a water leak, shut off the water to that appliance.

Depending on when you’ve caught the leak, you may be able to avoid the most costly damage. However, it’s always better to be safe than sorry. After identifying a leak, shut off water flow to that appliance so that you can find its source.

2. Unplug nearby electronics.

Any electronics near the leak should also be unplugged and shut off. If the water from the leak appears excessive, turn off the circuit breaker to your home. Give your local electrician a call as well as the restoration professionals to assess the damage and how to proceed. Your safety is paramount.

3. Note where the water appears to be coming from.

Appliance water leaks often can be categorized into three common problems: a drain line leak, a supply line leak, or a burst pipe. A drain line leak stems from a leaky drain that isn’t properly working. This may be fast or slow and can result in bacteria in the line. On the other hand, a supply line leak stems from leaks in your water supply piping that brings water to your appliance.

4. Take pictures for insurance claims. 

Especially if extensive damage has occurred, take pictures of the leak and the subsequent water damage to file an insurance claim with. It’s important that you do this before cleaning up any of the mess so that you have accurate documentation of the leak.

5. Call the professionals at SERVPRO of Aurora 630-862-3930. 

While there are ways you can attempt to identify the leak type and resolve it yourself, it’s always a smart investment to call the local plumbing professionals to assess the leak and fix it. If there is damage that needs to be cleaned up, you’ll probably need to contact your local restoration company, too.

Water Damage and Fast Response

4/8/2021 (Permalink)

The first 24 hours following a water loss are the most important. Below are emergency water damage tips to follow:

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don't enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don't use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

For more information on recovering from water damage, call SERVPRO of Aurora, Illinois 630-862-3930 and make it "Like it never even happened."

Managing a Water Loss as a Tenant or Property Owner

2/11/2021 (Permalink)

Handling a water loss can be extremely difficult and confusing; especially, when both a tenant and property owner are implicated. Although SERVPRO of Lockport, Lemont, and Homer Glen strives to provide clear and consistent communication to ease the stress of restoring property damage, we understand that the added variables can create further confusion. Therefore, we make all possible efforts to prevent miscommunication and protect clients, as well as ensure that water cleanup and restoration efforts are performed as effectively as possible.

Below, are notes and recommendations beneficial to homeowners and tenants regarding water losses:

  • It is beneficial to address water losses immediately to ensure the safety and security of tenants, as well as maintain the structure’s integrity. Additionally, it is important to note that failing to address water damage appropriately could result in the loss of tenants in the future.
  • Renter’s insurance, often, does not cover structural damage, only contents. Therefore, the homeowner is responsible for financial costs determined by damage.
  • We require the homeowner’s signature to begin work; tenants cannot provide a valid signature.

Water losses are never easy, especially when cleaning and restoration efforts involve collaboration between a homeowner and tenant. At SERVPRO, we seek to provide efficient and effective work, while minimizing difficulty or confusion.

SERVPRO Tips: If water hits your business, SERVPRO can get you back up and running

1/25/2021 (Permalink)

Owning a business may be your lifelong dream, and you probably invest much of your capital and time in making it succeed. When you face an obstacle in getting it restored after a flood or a fire, it is best to trust experts in the field to perform a thorough assessment of the damage and guide you in the restoration process.

SERVPRO leads all restoration companies with our expert water and fire restoration technicians. Our staff trains with and holds certifications by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), verifying our expertise in the field. When you reach us at our 24/7 hotline, you gain peace of mind at being in the hands of experts.

How does SERVPRO dry my business after a water incident?

Among our specialists, we take great pride in our water restoration technicians and their expertise. At SERVPRO, we know that water in your business implies a loss of time, customers, and revenue, which is why we work diligently to restore your workspace as soon as possible. Our focus is not only on extracting water but also on removing excess moisture to protect your establishment from the threat of mold and other complications. To restore humidity levels our team may use-

Truck-mounted pumps connecting to municipal sewers as needed

Submersible pumps 

Handheld wand extractors for hard-to-reach corners 

We monitor our progress with state-of-the-art moisture meters and complement our actions with dehumidifiers, air circulators, and drying mats as needed. Our SERVPRO technicians document each step, which could help you if you are filing an insurance claim for the incident.

SERVPRO is your partner when life events threaten your business. Call us today! We are faster to any disaster and are here to make things "Like it never even happened."

Steps to Handle the Leak Under Your Sink

1/22/2021 (Permalink)

A leak under the kitchen sink is often the culprit of home flooding. If you discover a leak in your kitchen, it is important to know what to do to minimize water damage in Aurora, IL. Taking immediate action is the best way to prevent the situation from getting worse and keep repairs to a minimum.

Here Are Six Essential Steps To Take If You Find A Leak Under Your Sink

1. Stop the Water
Before you do anything else, find the main water valve and shut it off. This will stop additional water from leaking into your home.


2. Protect Your Belongings
Remove any valuable objects, such as artwork and furniture, and place them in a dry, safe place. Move as many items as possible off the floor to prevent additional damage.


3. Keep Electronic Devices Turned Off
Do not turn on the television or other electronic devices. If necessary, move any appliances from the room that are at risk of coming into contact with the flooding water.


4. Remove Excess Water
Use towels or a mop to blot and soak up any excess water in your home. Dry the area thoroughly by opening windows and using fans.


5. Call Your Insurance
Notify your home insurance provider to let them know about the flood. They will clarify what your policy will cover before you begin your kitchen repair and restoration process.


6. Call for Help
Enlist the help of a professional water damage and restoration service. They will have the necessary equipment to ensure that your kitchen is properly dried, disinfected, and restored to its pre-flood condition.

Flooding waters in your home can cause a tremendous amount of damage in addition to costly repairs. If you find a leak in your kitchen, the best thing to do is act quickly. Take care of the problem as soon as possible to mitigate the damage and costs.

Electrical Safety After a Flood

12/1/2020 (Permalink)

Unlike in a fire or storm, the potential safety hazards associated with a flood are often less apparent. However, they are present nonetheless. Specifically, in regards to proper handling of electrical devices.

Because we all value our belongings, we may rush to handle electrical appliances, chords, or other devices without taking the necessary precautions to do so safely. In the case of a flood, please prioritize caution and refer to the guidelines listed below.

  1. Never step into a room where water is in contact with electrical outlets, appliances, or cords.
  2. If you must stand in water to do so, do not attempt to turn off power at the breaker. Furthermore, if you can’t reach the breaker box safely, call your electric utility to shut off power at the meter.
  3. When you’re wet or when you’re standing in water, never use electric appliances or touch electric wires, switches, or fuses.
  4. Keep electric tools and equipment at least 10 feet away from wet surfaces.
  5. If an electric appliance has been in contact with water, have a professional check it out before it is used. It may need to be repaired or replaced.

At SERVPRO, we are closely familiar with flooding protocols and the potential dangers associated with high-wading water inside commercial or residential properties. Therefore, we hope to provide you with the information necessary to approach similar situations safely and confidently.

Additionally, if your home or business does experience a flood, please call us at 630-862-3930 for information and restoration services. “Like it never even happened.” 

What Not To Do When Making a Water Damage Claim

10/6/2020 (Permalink)

Actions to Avoid When Filing Your Insurance Claim

If your home in Aurora, IL, has been damaged by bursting pipes, a broken appliance or some other source of water, then you will likely need to make a claim. This can be time-consuming, so it is important to follow the proper procedures when going through this process. The following are some actions that you should avoid when filing your insurance claim.

1. Waiting to Contact Your Insurance Company

If there is water damage in your home, you should call to let your insurance agent know right away. This will allow them to begin filing your claim so the process can be completed sooner. It is also possible for your claim to be denied if you do not file within the required period.

2. Sitting Around Waiting for an Adjuster

An adjuster will need to inspect your home, but you don't need to sit around and wait. You can begin documenting the damage by taking pictures and making a list that your adjuster can use. You can also work on preventing further damage from the bursting pipes, moving items to a dry area and reviewing your policy.

3. Throwing Away Damaged Items

In many cases, damaged items can be salvaged, so you shouldn’t get rid of them until they are inspected. Even if you think that something is ruined beyond repair, it is a good idea to hang on to it. It will serve as proof of your loss when filing your insurance claim.

4. Waiting to Call a Restoration Service

You might think it is better to wait to call a cleanup and restoration service until after your claim is approved, but this is not the case. Waiting too long to fix broken pipes, remove water from the building and start on repairs can make it more difficult and costly to return your home to its previous condition.
Bursting pipes can cause a lot of damage to your home, so you will need to have them taken care of right away. In many cases, your insurance can cover most or all of the cost, if you take the steps necessary to complete the process correctly.

Let us help you minimize and prevent further water damage.

9/8/2020 (Permalink)

Water Damaged Living Room Water damage can be an uphill battle.

There’s no such thing as a small disaster, especially when you have water damage in your home. Water damage can affect the value of your property and if not cleaned properly, may cause major problems over time. Don’t leave your property to chance, call SERVPRO of Aurora. Consider the following steps to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Remove as much excess water possible by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe place.
  • Do not enter rooms with standing water; electrical shock hazards may exist.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets as they may cause staining.
  • Do not use your household vacuum cleaner to remove water, as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air. Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to contaminated areas.

How To Fix a Leaky Faucet

6/4/2020 (Permalink)

Faucet and water drops If you still have a leaking faucet, however, call a plumber right away

The constant dripping of a leaking faucet in your Aurora, IL home can be really annoying. In most cases, you can fix the dripping faucet yourself.

Fix the Faucet - Preliminary Steps

Before you get started on your leaking faucet, turn off the water supply valve under the sink. Put a sink stopper or towel over the drain to prevent any parts from falling down the drain.

Remove the Handle
The type of faucet you have will determine how to remove the handle.

If the handle has a set screw behind it, use an Allen wrench to remove the screws.
If a screw-top cover is attached to the top of the handle, pry it off with a flat screwdriver. Loosen and remove the screw underneath with a Phillips screwdriver.

Gently lift the handle and set aside.

Remove the Old Cartridge
Loosen and remove the packing nut located inside the handle assembly with a crescent wrench. Pull the cartridge straight up and out of the assembly. Some models require a specialized tool to remove the cartridge. The manufacturer's instructions will indicate if one is required.

Install a New Cartridge
If you know the faucet's manufacturer and model number, you will know the type of cartridge to purchase. If you aren't sure, you can take the old cartridge to the hardware store to match it.

Dry the entire area around the handle with a towel.
Check the O-rings surrounding the housing and replace any that are worn.
Align the new cartridge.

Reattach the Handle
Reattach and tighten the packing nut, being careful not to overtighten. Reattach the handle and replace the screw top cover, if applicable. Turn on the water line and run hot and cold water for a few minutes.
A fixed leak will give you the satisfaction of a job well done. If you still have a leaking faucet, however, call a plumber right away before water damage repair is necessary.

3 Preventative Measures for Sewer Problems

5/10/2020 (Permalink)

Sewer cleaning. A plumber uses a sewer snake to clean blockage in a sewer line. Sewer line maintenance in Montgomery, IL

3 Preventative Measures for Sewer Problems

Commercial buildings can be susceptible to sewer problems, from aging sewer lines to blockages that lead to backups. Building owners and managers can reduce the likelihood of pipe breaks, a blocked sewer, and other common sewer problems by taking three measures.

1. Display Disposal Guidelines
Improper disposal of materials that cannot easily pass through a sewer line leads to clogs. Building owners and managers should post guidelines to remind building occupants and guests about materials that are not safe to flush or dispose of down the drain. The availability of alternative disposal methods for personal hygiene products in bathrooms can also prevent toilet overflow.

2. Perform Sewer Lateral Maintenance
Commercial property owners are responsible for maintaining the condition of the lateral that runs from a building to the main sewer line. In addition to clogs caused by improper disposal of materials, intrusive roots can also damage a line and result in cracked or broken pipes or a blocked sewer. Regular inspections are essential to ensure that a sewer lateral is in good condition. Building owners and managers can also use enzymatic treatments to discourage the formation of blockages.

3. Install a Backwater Prevention Valve
A backwater prevention valve can keep contaminated water from backing up into a commercial building. Sewer damage cleanup is not covered by most commercial property insurance policies. Additional sewer backup coverage is necessary to offset the cost of this damage. Having a plumber install a backwater prevention valve or other preventative equipment may stop sewer damage from occurring.
Prevention is the best way to avoid sewer problems at a commercial property in Montgomery, IL. From limiting the introduction of materials that are likely to cause a blocked sewer to maintain the condition of lines and taking measures to avoid costly backups, a building owner or manager should be able to reduce the risk of damage caused by contaminated water.

Common Problems With Commercial Irrigation Systems

5/4/2020 (Permalink)

Leaking water. Don't let your irrigation problems lead to bigger problems.

A plush, green lawn can be easy to maintain if your property has an in-ground irrigation system. These systems usually add convenience and ease to your maintenance routine but can occasionally develop irrigation problems. If you own or rent commercial property in Kaneville, IL, and have issues with your sprinkler system, here are some ways to find and resolve the problem.

System issues can be mechanical, such as malfunctions or stuck valves.
System issues can be in the programming and may require a simple reset.

Finding the Issue
You can determine if the system has a programming error by resetting it. At the control panel, the emergency shutoff valve, or at the main backflow valve, switch the system off and then see if the water stops running. If so, then the problem can likely be fixed by reprogramming the watering schedule. If you reprogram the system and the water is still flowing, then you have a mechanical issue. The best thing you can do is to shut the system off at the water source and call your irrigation specialist to efficiently find and repair the problem. You can stop the water flow at the backflow preventer or the main water connection.

Cleaning Up Your Yard
Issues with an irrigation system that isn't addressed quickly can result in damage such as a drowned lawn, hefty water bills, and burst pipes. After you stop the water flow, you need to fix any flooding issues. Depending on the size of the leak, you may benefit from hiring highly-trained water damage restoration technicians who can save you time and money in the cleanup process.

Don't let your irrigation problems lead to bigger problems - call a specialist as soon as possible if you can't remedy the situation yourself. You will be able to maintain beautiful landscaping easily by keeping your irrigation system in good working order.

Will Your Homeowner’s Insurance Cover Water Damage?

2/11/2020 (Permalink)

Document of Homeowners Insurance Policy for background Your homeowner’s policy will generally cover damage from internal sources

Will Your Homeowner’s Insurance Cover Water Damage?

Water damage is one of the top three contributors to residential insurance filings. Water can damage property through flooding or other external sources or from internal sources, such as a bathtub overflow or a pipe burst. If you have experienced water damage in your Kaneville, IL, home, you may be wondering what your homeowner’s insurance will cover. The short answer is: It depends.
Water-related damage is defined under two areas of insurance. Your homeowner’s policy will generally cover damage from internal sources, but if severe weather caused your basement to flood, you would not file an insurance claim with your conventional provider. This overview of water-related insurance coverage will clarify the two primary categories.

Damage From Interior Sources

If your property was damaged because of a loose appliance fitting, your homeowner’s policy would generally cover the cleanup and restoration services. These additional examples of interior sources would also be covered:

  • Leaking tube from an ice maker or other appliance
  • Overflowing toilet or bathtub
  • Broken water pipe
  • Leaking fish tank
  • Leaking water heater

Filing an insurance claim is fairly straightforward. Your agent can assess the damage and initiate a claim. If you’re shopping for homeowner’s insurance, be aware that limits and deductibles can vary, and a little research can save you some money.

Damage From External Sources

If your damage resulted from floodwater entering your home, you would be covered only if you had a separate flood insurance policy at the time of the damage. The federal government issues these policies, but your insurance agent can help you file an insurance claim.
Your risk level determines your need for the specialized policy. You may be required to purchase one when you buy a property with a high risk for flooding. A land survey can help assess your risk and inform whether a policy is indicated.
If you have water damage, you'll benefit from understanding insurance coverage for water-related property damage. You will need to distinguish between internal water damage and flood damage to know which insurance entity to approach. Then, you can start down the road to restoring your home and your peace of mind.

4 Ways To Identify Category 1 Water

1/28/2020 (Permalink)

Picture of a refrigerator with a sign on the right that says CATEGORY 1 Category 1 water damage comes from a clean water source.

Four Ways to Tell If You Are Dealing With Category 1 Water

When addressing water loss in your business and getting in contact with a qualified water restoration company, identifying the level of risk the water poses is essential for knowing how to proceed. The flooded water can either be Category 1, which is clean water; Category 2, which is slightly contaminated; or Category 3, which is grossly contaminated. Here are four ways to tell if you are dealing with Category 1 water.

1. Identify the Source of the Water

The easiest way to identify category 1 water is to determine the source of the leak. Clean water sources include a supply line: broken pipe, or overflowing faucet.

2. Calculate the Time Passed Since Water Loss

Mold can grow in as little as 24 to 48 hours under ideal conditions, which is a warm, humid environment with plenty of moisture to feed on. Even if the water came from a clean source, if it has been stagnant for a long period of time it may have degraded into Category 2 or even Category 3 water.

3. Determine Contact With Other Surfaces

If clean water comes into contact with contaminated surfaces, the water itself can become polluted and cause harm to people who come are exposed to it. Unclean surfaces can include building materials, chemicals, or organic materials.

4. Check the Temperature

An elevated temperature can contribute to the growth of mold and can cause bacteria to multiply. If the temperature in the building is very high, the water is likely to be contaminated.
Leaks and floods in your business in Sugar Grove, IL, can be very stressful, especially when you consider how damaging water can be. Water can seep its way into your building’s structure and cause extensive deterioration. Flood water can also harbor contaminants that are dangerous to people. Before entering the flooded area or trying to mitigate the situation, you need to make sure you are dealing with clean water.

SERVPRO of Aurora - Document Drying

10/17/2019 (Permalink)

SERVPRO of Aurora offers a variety of services from water/fire damage restoration, mold mitigation, and commercial/residential cleaning services. But did you know that we also provide Document Drying and Restoration for our commercial clients?

Damage from a water or fire event is not limited to the building and furniture. Sometimes files such as patient records, invoices, and legal documents are impacted by water, smoke, and soot contact. SERVPRO’s document drying process is designed to stabilize damaged documents and prevent further damage quickly. The treatment facility is secured, the chain of custody follows HIPAA guidelines, and our Drying Chamber personnel is Master HIPAA certified allowing them to handle protected health information (PHI).

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

SERVPRO document services also include digitization services that reduce the need for large filing rooms and help make data access more accessible for businesses. Certified destruction services allow for sensitive information to be appropriately disposed of and provide peace of mind to businesses and their clients.

Types of content:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

Containment - Water Damage

9/2/2019 (Permalink)

Containment on water damage job

With mold remediation, there are a few things that have to be done but one of the most important things is called containment.  Our technicians make a sealed off section with plastic around the area to be remediated in order to prevent mold spores from traveling to other places.  In this sealed off area the demolition and the removing of affected material begins. During the demo, mold spores will be in the air so an air scrubber is run during and after the whole process to ensure that no renegade mold spores survive.  Any affected materials are put in a sealed bag to be removed and disposed of and technicians have to be vacuumed to be sure no mold spores exit containment with them.  After the job is done, containment is broken down and disposed of properly. SERVPRO of Aurora (630) 862-3930

Types of Water Damages

7/15/2019 (Permalink)

THERE ARE 3 BASIC CATEGORIES OF WATER Category 1: Clean water originates from a sanitary source such as a broken pipe, or other water source; rainwater is also considered clean and poses no substantial risk from dermal, ingestion, or inhalation exposure. However, it may not always remain clean after it meets other surfaces or materials. Category 2: Gray water is used to classify slightly contaminated water and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological). Category 3: Black water is highly contaminated and filled with pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. Black water is typically caused by sewage damage, flooding or any type of natural disaster; Black water should always be handled by trained professionals.

THE 4 PRIMARY CLASSIFICATIONS OF WATER DAMAGE

  • Class 1 is the least amount of water, absorption and evaporation. It affects only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or cushion is present.
  • Class 2 involves a large amount of water, absorption and evaporation. It affects at least an entire room of carpet and cushion (pad). Water has wicked up walls less than 24 inches. There is moisture remaining in structural materials and substructure soil.
  • Class 3 involves the greatest amount of water, absorption and evaporation. Water may have come from overhead.  Ceilings, walls, insulation, carpet, cushions and subfloor in virtually all the entire area is saturated.
  • Class 4 relates to specialty drying situations. Wet materials with very low permeance/porosity (eg. hardwood, plaster, brick, concrete, light-weight concrete and stone). Typically, there are deep pockets of saturation, which require very low specific humidity. These types of losses may require longer drying times and special methods.

We have the knowledge, experience and proper equipment to locate any hidden moisture lurking out of sight and clean up water damage of any size and get it done right the first time.

Moisture sensors, which are used to detect moisture in carpets, baseboards and walls. We have moisture meters that we use to test the actual moisture content of materials. The meters allow our technicians to accurately monitor the drying process. Our team also has thermohygrometers on hand to measure temperature and relative humidity, which ensures techs can calculate and create an environment that is most conducive to drying.

It Doesn't Take Long for Water to Damage Your Home or Business

6/3/2019 (Permalink)

Need Emergency Service? Call Us 24/7 – (630) 862-3930

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Aurora

SERVPRO of Aurora specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Black Flood Water Facts

4/15/2019 (Permalink)

1. It Can Contain Dangerous Chemicals Environmental experts often call contaminated water that stems from flooding Category 3, or “black water.” This means the water did not come from a sterile source and may contain a variety of hazardous components, including harsh sewer and lawn chemicals that entered the water during flooding. These chemicals can make the water dangerous to touch, so calling in a flood damage and cleanup service is the safest way to have it removed. 2. It May Make You Sick Category 3 water damage can be dangerous in more than one way. For example, standing black water can grow microbes that may cause a variety of illnesses. Urine and feces may also be present, even if they are not immediately visible, so it is wise to avoid this type of water completely and wait for professional cleanup services to arrive. 3. Acting Quickly Can Be Essential Because contaminated water can become more dangerous the longer it sits, it is a good idea to call in a cleanup crew right away. This can be important even if you believe the worst of the damage has already been done. Having the water removed may reduce the chances of long-term issues with your building’s affected floors and walls and prevent mold growth, which can be difficult to treat once it takes hold.

Water Detection Equipment

3/1/2019 (Permalink)

SERVPRO of Aurora knows the right tools for the job are important and understanding how to use them to dry a structure and property effectively is even more crucial.  The right tool is vital for timely mitigation and to help get the business up and running again.  

Water can damage in two ways - absorption through direct contact and absorption of moisture from the air.  SERVPRO of Aurora must understand how to alter humidity and temperature levels to produce an environment favorable for drying.

Our technicians have to locate the areas affected by water and to what extent moisture has been absorbed.  To do this they can use:

Moisture Sensors - detect moisture in carpets, baseboards and walls
Moisture Meters - determines actual moisture content of materials
Thermohygrometers - measure temperature and relative humidity which helps calculate specific humidity, dew point and vapor pressure.

All these tools help us start the process of making it "Like it never even happened."

(630) 862-3930

Tips for Thawing a Frozen Water Pipe

1/8/2019 (Permalink)

It is very important to thaw a frozen water pipe as quickly as possible, however: it is equally important to thaw the pipe correctly to avoid it from bursting and causing a flood. After locating the frozen pipe:

  • Open both the hot and cold faucet handles to help alleviate the pressure in the pipe and allow the water to escape once thawed.
  • Begin thawing the pipe closest to the faucet and work your way down which will help to ensure that the melting ice is able to escape through the faucet.
  • Several ways of thawing an exposed pipe is to use a hairdryer, heat lamp, portable space heater of hot wet towels. Never use an open flame and always remember to use the electrical devices according to safety regulations.

If the pipe has broken, turn off the water at the main shutoff valve which is usually near the water meter or the water main that enters the house. Call a licensed plumber as soon as possible to repair the broken pipe. If you feel you do not want to take a chance trying to thaw the frozen pipe, he can assist you with that also. If a water cleanup is needed, call SERVPRO of Aurora, Illinois at 630-862-3930.

4 Signs of Frozen Water Pipes

12/14/2018 (Permalink)

Here we go again, another cold winter reeking havoc on your water pipes. How do you know your pipes are frozen? Below are a couple of signs to watch for:

  • Pipes will only freeze when it is cold enough outside to do so. When the temperature falls to 32 degrees Fahrenheit or lower, it is time to take precautions to prevent vulnerable pipes from freezing.
  •  If you turn on your faucet and only a small trickle or no water at all is coming out, the water pipe leading to the faucet may be frozen.
  • For pipes that can be seen, such as those under a sink; you may be able to see frost on the exterior of the pipe before you even turn the faucet on.
  • An odd smell coming from a faucet or drain can also mean that a pipe is partially or completely blocked. The only way the odor can escape is back up in the direction of your home.

Once you suspect or know you have a frozen water pipe, it is very important to act quickly to thaw the frozen pipe before it has a chance to burst and cause extensive damage to your home. If you cannot thaw the pipe or are unaware of where the frozen pipe is located, call a licensed plumber to assist with the situation.

If a pipe should burst, call SERVPRO of Aurora, Illinois at 630-862-3930 and we will send our trained SERVPRO Professionals to make it "Like it never even happened."

How to Prevent Your Pipes From Freezing

11/14/2018 (Permalink)

A water pipe burst due to no heat on while homeowner was gone and caused damage and mold to entire house

As temperatures plummet, the risk of your pipes freezing and bursting goes up. Burst pipes are one of the most common causes of property damage and can cause thousands of dollars in water damage according to the Insurance Institute for Business and Home Safety. With the costs of utilities going up these days, water and heat conservation is at the top of everyones list, however; think about the cost to repair your home if a pipe should burst.

The pipes most at risk are those located in unheated interior spaces such as basements, attics, and garages and especially pipes running through cabinets and exterior walls.

Here are some steps to take to prevent frozen pipes:

  • Installing pipe insulation (about .50 per linear foot) to vulnerable pipes.
  • Keep garage doors closed especially if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warm air to circulate around the pipes.
  • Let the cold water drip from the faucet, even a trickle can prevent the pipe from freezing.
  • Keep the thermostat set to the same temperature during the day and night.
  • If you are planning to be away during cold weather, leave the heat on in your home no lower than 55 degrees.
  • For long term, add insulation to attics, basements and crawl spaces to maintain warmer temperatures. Also seal cracks to prevent drafts.

Following up on a couple of these tips could mean the difference between dollars and thousands of dollars. If you have an issue with a leaky or burst pipe, call SERVPRO of Aurora, Illinois at 630-862-3930. We are there for you 24/7.  Let us make it "Like it never even happened".

Document Restoration

10/19/2018 (Permalink)

SERVPRO of Aurora, Illinois knows timely mitigation is the key to reducing severity and recovery of damaged items especially when it comes to paper goods. Water or smoke damaged paper can deteriorate rapidly.  Without proper handling, valuable files and irreplaceable documents could be lost forever.

Let SERVPRO'S Document Restoration Team help you recover your damaged paper goods before it's too late. Our technicians are trained to use the most advanced technology available as the Library of Congress uses to dry water damaged books.

Vacuum freeze drying is the most efficient and effective way to salvage water damaged documents. This process can recover even the most delicate items, from documents to photographs and x-rays to entire business archives. Your documents will be protected with the utmost care and privacy to keep your documents safe.

For further information, please call SERVPRO of Aurora, Illinois at 630-862-3930.

It's the Water You Don't See

9/13/2018 (Permalink)

Even small water damages have the potential to cause serious structural and indoor quality issues over time. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO of Aurora, Illinois professionals have the equipment, training and experience to find and dry unseen water before secondary damages occur.  The proper equipment such as moisture sensors, moisture meters and thermohygrometers make a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform SERVPRO of Aurora, Illinois has a full arsenal of specialized equipment to make sure that your water damage is “Like it never even happened.” Give us a call at 630-862-3930.

Understanding the Water Mitigation Process

8/21/2018 (Permalink)

When water damages your property, call SERVPRO of Aurora, Illinois at 630-862-3930. A (IICRC) Institute of Inspection Cleaning & Restoration Certification Professional will be on-site to ensure your water damage is handled by completing the following steps:

  1. Inspection - A certified professional will inspect affected areas to determine the extent of the water damage and will review the inspection with you and answer any questions you may have before beginning the work. You will be asked to sign the appropriate paper work giving him permission to start the mitigation process.
  2. Emergency Services - The SERVPRO professional will take steps to help your home or business, as well as personal belongings and other content, from further damage by extracting the excess water and preparing the area for drying. They will explain the emergency services to you step by step.
  3. Monitoring - To make sure your home or business and belongings are dried to appropriate industry standards, the SERVPRO Professional will monitor the drying process. The updates as to how the drying process is going, will be communicated to you until drying is complete. 
  4. Restoration Services - SERVPRO of Aurora, Illinois offers structural repairs and rebuild services. A final inspection will be done to make sure your home or business is returned to preloss condition. We will make it "Like it never even happened."

A Leaky Roof?

7/16/2018 (Permalink)

Finding a leak in your roof can be very difficult. Unfortunately you may not be aware of the leak until it has caused major damage to your home. This is why it is important to investigate and take care of any signs that a show up:

  • Discolored spots on the ceiling or walls.
  • Peeling paint or rotting wood around skylights.
  • Finding shingles that have come off.
  • Damaged or cracked flashing on your roof.
  • Water dripping from the ceiling after a hard rain or heavy snow has melted.
  • Formations of ice dams.
  • Musty smell in your attic.

Remember to always put safety first when checking for a leaky roof or use a professional roofing service or general contractor to help you.

Also, remember to call your insurance agent to see if your roof leak is covered by your insurance company. Insurance companies may have stipulations on the cause of the roof damage and it may not be covered.

If a leak should occur, remember that SERVPRO of Aurora, Illinois is there for you 24/7 to help with all your water restoration needs and to answer any questions you may have. Call 630-862-3920.

Small Leaks, Big Problems

6/15/2018 (Permalink)

Even the smallest of water leaks can cause a considerable amount of damage to your property. If left untreated, a leak can cause damage to your walls, flooring, ceiling, and cabinets and eventually lead to mold problems. Mold has the ability to grow within 48 hours. Those small leaks can also turn into a burst pipe, which then becomes a flood with major damage and costly repairs. A musty smell is also a sign of a possible water damage even if there are no visible water marks at that time. 

The key is to keep an eye out for potential leaks by checking areas of your home where these leaks may occur.

  • Walls and ceilings - looking for water marks.
  • Warping or discoloration of flooring.
  • Water valves under cabinets - look for puddles or water or stains on inside cabinet floor or walls.
  • Showers with loose tiles - the walls could be damp behind the tiles.
  • Toilets - around the base or by the water valve.
  • Washer hoses - check for cracks and that the hose is secured properly.
  • Dishwasher and refrigerator water lines.
  • Outdoor water spigots.

A musty smell is also a sign of a possible water damage even if there are no visible water marks at that time.

"A musty smell is also a sign of a possible water damage even if there are no visible water marks at that time. 

SERVPRO of Aurora, Illinois has trained IICRC (Institute of Inspection Cleaning and Restoration Certification) technicians to help you evaluate the situation, perform the mitigation, and a construction crew to do the rebuild if needed. We can make it "Like it never even happened." Call 630-862-3930.

"An ounce of prevention is worth a pound of cure!"

Water Damage - What's Covered?

5/14/2018 (Permalink)

Over the past several years, water damage claims have risen to become the 2nd largest most frequent insurance claims. Water damage can be costly and difficult for property owners and renters to recover from. Many people assume their insurance policy will cover water damage but there are different types of water damage, which may or may not be included in a standard insurance policy. Some of the coverage depends on the source and the amount of your coverage. Several different types are:

  • Sudden or accidental discharge
  • Sewer backup or water backup
  • Overflow
  • Flood

What ever the case may be or the coverage you may have, it is important to contact your insurance agent or broker to find out what your policy does and does not cover. Don't wait until the damage is already done. Be prepared and let SERVPRO of Aurora, Illinois make your water damage "Like it never even happened." Call 630-862-3930.

When Water Damage Strikes

4/25/2018 (Permalink)

The first 24 hours following a water loss are the most important. Below are emergency water damage tips to follow:

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don't enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don't use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

For more information on recovering from water damage, call SERVPRO of Aurora, Illinois 630-862-3930 and make it "like it never even happened."

Flooding

3/16/2018 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.  Whether your home or business is near a coastline, along city streets, in the mountains, near a river, or even in the desert-there is always potential for flood damage.  Fema.gov reports in the last 5 years, all 50 states have experiences floods or flash floods.  Just because you haven't experiences a flood in the past does not mean you won't in the future.  In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.  

If you experience flooding call the experts at SERVPRO of Aurora, Illinois and we will make it "Like it never even happened."

Frozen Pipes

2/14/2018 (Permalink)

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages, or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the back flow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

* Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.

* Open kitchen cabinets to let warm air near the plumbing.

* When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.

* Keep your heat set to the same temperature both day and night.

Ice Dams

2/14/2018 (Permalink)

Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roofs shingles and into the structures interior areas, as well as causing gutters and shingles to move or fall.

Icicles can be an initial sign of an ice dam, according to Travellers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the rood membrane.”

Removing an ice dam as soon as it is found is vital to. Helping prevent damage to your property and can be done using heated cables, a roof shovel, or calcium chloride ice melted.

The Science of Drying

12/20/2017 (Permalink)

Did you know there is actually a science behind the process of drying? The knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction maybe to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Aurora employees are trained in the science of drying and follow strict industry-approved standards to help lower the chance of any secondary damage. If your business suffers a water damage, SERVPRO of Aurora will:

Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.

Measure how much moisture is in what materials and monitor whether the materials are drying properly.

Speed up Mother Nature by using professional drying equipment.

Flood Damage

11/12/2017 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is potential for suffering flood damage.

Just because you haven't experienced a flood in the past, doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program were for policies in low-risk communities. On average, floods cast $3 billion in annual losses in the United States.

According to the American Red Cross, floods cause more damage in the United States every year than any other weather-relate disaster.

Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. Remember, when fire and water take control of your life, SERVPRO of Aurora will help you take it back.

When Floodwaters Rise

11/12/2017 (Permalink)

11/12/2017

If your home or business has been damaged by a severe flood, it is natural to want to get back to your property to begin the cleanup process. However, the first rule is safety. The FEMA website warns us to be aware of roads or bridges possibly weakened or damaged by the flood. Flood waters are often considered "black water," meaning they may contain contaminates such as oil, gasoline, raw sewage and more - all of which may be harmful upon contact.

Electric lines are often down following a severe flood, and this can be a severe hazard. FEMA cautions us to stay away from any downed power lines and return home only when authorities tell us it is safe.

If flood strikes your home or business, call SERVPRO of Aurora and we will make it "Like it never even happened."

Being Prepared for Possible Water Damage

4/21/2017 (Permalink)

What Water Damage sometimes looks like.

Floods are among the most frequent and costly natural disasters.  Conditions that cause floods include heavy or steady rain for several hours or days that saturates the ground.  This is especially true when the ground is still frozen or too dry.  Flash floods can occur in the country or city, where runoff from buildings, parking lots and streets can overwhelm municipal storm water sewers. Fortunately, you can help prevent the water damage that floods can cause your home.  Here are several flood control fixes you can make to help manage storm water runoff and prevent flood damage to your home:

  1. Slope soil away from your home's foundation.               
  2. Clean out gutters and downspouts in the fall and spring.  You can also use downspout extensions to carry water farther away from your foundation.           
  3. Plug holes or cracks in you gutters, downspouts and downspout extensions.                                                
  4. Set up a downspout to empty into a rain barrel.            
  5. Look for holes or cracks in your foundation and completely fill them.                                                  
  6. If your home is prone to flooding, having a sump pump installed is the most convenient flood control.      
  7. Review with all family members how to shut off utilities in an emergency.                                                        

You will be better prepared to withstand a flood, or any disaster, if you have an emergency plan in place.  Plan and practice an evacuation route and have an emergency kit packed and ready to go.

 

Emergency Water Damage Tips

4/12/2017 (Permalink)

Water damage to your home can be overwhelming. Use these tips until help arrives.

 


There are a variety of events that can cause water damage in your home. From a sump pump failure during a rain storm, a pipe break, appliance malfunction, to a toilet overflow. And that's just a few! We wanted to share some important tips and things to do and don't do in case of a water damage emergency. (These tips are for clean water situations only.)


*Shut off the water source if possibe and can be done safely


*Remove excess water by mopping and blotting


*Remove and prop up wet upholstery cushions for even drying


*Place aluminum foil or wood blocks under furniture legs


*Hang furs and leather goods to dry separately at room temperature


*Remove Oriental or other colored rugs from wet carpeting


*Do not use a regular vacuum to remove water


*Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water


*Do not leave books, magazines or other colored items on wet carpeting